FAQ

  • 1、How to open the water cup?

    Pull the raised part of the press-type cup lid slightly.

  • 2、How to drink water from the Waterever smart water cup?

    Press the cup lid to drink water. When the cup lid is released, the water stops flowing out from the water cup. Or, you can directly pull out the cup lid to drink water.

  • 3、Is the water cup anti-shock?

    The water cup body is made from the eco-friendly and anti-shock material and is designed in an anti-shock structure. Therefore, it is no problem for the water cup to fall from a normal height. However, falling from higher places will affect the accuracy of the sensor embedded in the water cup.

  • 4、How long will the water cup last after being fully charged?

    In theory, the water cup can last for 13 days. In normal use, the water cup can last for 5 days.

  • 5、What is the battery capacity?

    400 mAH.

  • 6、How long will it take to fully charge the water cup?

    About 2 hours.

  • 7、Can wireless charging heat the water?

    The Waterever smart water cup does not have the heating function. The wireless charging is mainly used to supply power to the indicator and LED dot-matrix display screen on the cup body.

  • 8、Does the water cup have the thermal insulation function?

    The Waterever smart water cup is not configured with the terminal insulation function. However, as the water cup body is designed in two-layer structure, it is not very easy to lose heat.

  • 9、Is the Waterever smart water cup portable?

    The Waterever smart water cup is designed for office scenarios. So, it is not recommended to carry the water cup with you.

  • 10、What is the capacity of the Waterever smart water cup?

    368 ml.

  • 11、Can I use the Waterever smart water cup to make tea or coffee?

    The tank of the Waterever smart water cup is made from Tritan, which is a kind of eco-friendly material without BPA. Therefore, the water cup can be used to make tea or coffee.

  • 12、How does the Waterever smart water cup notify me of drinking water?

    The Waterever smart water cup will instruct you to drink water through the vibration of the embedded motor, LED dot-matrix display on the cup body, and SMS messages.

  • 13、How to enable and disable the system of the Waterever smart water cup?

    Hold the Waterever smart water cup slightly to awake the system. After the system is enabled, the indicator is on and the display screen lights up. After 30 seconds' standing without any operation and Bluetooth disconnection, the Waterever system enters the sleep state, which is designed for low power consumption and energy saving.

  • 14、1. How to use the wireless charging cradle?

    Connect one end of the USB cable to the wireless charging cradle, and the other end to the a power supply or the USB port of a computer, and place the Waterever water cup on the cradle with the water wave-shaped bottom surface matching the wave-shaped surface of the cradle. If the charging icon is displayed on the LED screen, the water cup is being charged.

  • 15、Can I use the Waterever smart water cup independently without using the mobile APP?

    The water cup can be used without the mobile APP. However, to provide better experience in using the Waterever smart water cup and customize a healthy drinking plan for you, we advise you to bind the mobile APP to your Waterever smart water cup.

  • 16、1. What is the water cup made from?

    The tank and lid of the water cup are made from Tritan, which is a kind of material for baby bottle in Europe and America. The outer wall of the water cup is made from the food-grade ABS. The water cup material is safe and eco-friendly, and absolutely has no BPA. Please feel free to use.

  • 17、Can I wash the cup?

    The Waterever smart water cup provides the IP6 water-proof function. You can wash the cup properly. As the circuit board is set at the bottom of the cup, do not let the cup soak in water for a long time.

  • 18、How to use the Waterever smart water cup to express love?

    We think that details reflect love and concern. Send him/her a Waterever smart water cup as a gift. Then, you can not only pay attention to his/her drinking status through the mobile APP, but also notify him/her of drinking, which will let him/her feel your love.

  • 19、Is the drinking notification accurate? Is there any scientific basis?

    The Waterever smart water cup uses the original Pinto Scientific Drinking Plan (PSDP) created by the professional medical consultant team to customize a drinking plan for you according to your height, weight, gender, age, and amount of exercise that you entered in the mobile APP to change the sub-healthy habit of drinking water upon thirst.

  • 20、Does the mobile APP allow me to share the drinking status on the Internet?

    Yes. The mobile APP allows you to share your drinking status with your friends through microblog, Moments of WeChat, and Qzone.

  • 21、1. What are the differences between the Waterever smart water cup and common water cups?

    The Waterever smart water cup is embedded with the PSDP chip and knows what time you need to drink and notifies you of drinking before you feel thirsty. Besides, the smart water cup provides the social function and temperature display function. You can send drinking notifications to people who you care.

  • 22、Can I use the wireless charging cradle to charge my mobile phone?

    The Waterever wireless charging cradle adopts the international Qi wireless charging standard. If your mobile phone supports wireless charging, you can use the Waterever wireless charging cradle to charge your mobile phone. Currently, mobile phones supporting wireless charging include Nokia Lumia 920/Lumia 820 and LG Nexus 4.

  • 23、Is the smart water cup still available if the software is upgrade?

    Yes. The software update will adapt to the water cup, and the firmware can also be upgraded.

  • 24、1. Why does the LED screen of my water cup sometimes light up and sometimes turn off?

    The touching sensor is installed at the lower half part of the cup body. When you touch the sensor, the smart water cup is awakened.

APP

  • 1、How to associate the APP with the Waterever smart water cup?

    Download the latest APP from the official website. Charge the water cup and touch the cup body to awake the Waterever system. Enable the Bluetooth of your mobile phone, start the iPinto APP, and search for and adapt to the smart water cup. Currently, the Bluetooth 4.0 is supported.

  • 2、How does the Waterever smart water cup distinguish drinking and pouring out?

    The Waterever smart water cup is embedded with 3D acceleration sensor, weight sensor, and touching sensor to effectively distinguish actions such as drinking, pouring, and washing. Water consumed by actions that are not related to drinking will not be counted in drinking amount.

  • 3、How does the Waterever smart water cup record drinking amount?

    After you drink water from the Waterever smart water cup and let the cup stand on the table, you can view your drinking record in you mobile APP after 3 seconds.

  • 4、Does the smart water cup record drinking data only when the mobile phone is nearby?

    No. The effective distance for association between the Waterever smart water cup and the mobile APP is 10 meters. If the distance exceeds 10 meters, the Bluetooth is disconnected. However, the smart water cup saves the drinking data and will upload the data to the mobile APP after the smart water cup is associated with the mobile APP. After the data is synchronized, you can view the latest drinking record.

  • 5、Does the Waterever smart water cup record my drinking status when my mobile APP is disconnected?

    Yes. Although the smart water cup is disconnected from the mobile APP, the smart water cup still records your drinking data. After the connection is established, your mobile APP will read the data from the smart water cup. To ensure the accuracy of the drinking data, you are advised to associate the mobile APP with your smart water cup at least once within 5 days.

  • 6、What will cause Bluetooth connection faults?

    1.The operating system of the mobile phone is earlier than Android 4.4 or iOS 6.
    2.1. The mobile phone does not support Bluetooth 4.0 (version earlier than Bluetooth 4.0).
    3.The Bluetooth is disabled on the mobile phone.
    4.The Waterever smart water cup is power-off.
    5.The Waterever smart water cup is in sleep state. Slightly hold the cup to awake it.
    6.The mobile phone is over 10 meters away from the Waterever smart water cup.

  • 7、The Waterever smart water cup measures drinking amount by weight. When will the smart water cup not record water amount?

    1.Pour water away from the smart water cup;
    2.Pick up the cup, add water, and drink directly without putting it down;
    3.View the drinking data without putting down the cup after drinking;
    4.The breathing indicator is not on when you pick up the cup (the cup is power-off).

  • 8、Does the Waterever smart water cup support display of symbols, Chinese, and English?

    The Waterever smart water cup supports only display of simple English and symbols but does not support simple Chinese.

  • 9、How can I download the mobile APP?

    You can download the mobile APP from the official website, or from an APP market such as the Android Market, Huawei App Market, MI application market, Samsung Apps, and Apple's App Store.

  • 10、Can the LED screen display letters and emotion?

    Currently, the APP does not support the display of letters and emotion on the LED screen of the cup. The updated APP will support this function.

  • 11、How to add friends?

    After your friends download the iPinto APP and register accounts, you can add them.

  • 12、What is the function of the water-shaped light bar on the cup body?

    Currently, the light bar is only for decoration. There is no instruction for the water level now. The light bar may implement some functions in the future.

Others

  • 1、What colors does the Waterever smart water cup have?

    Currently, the smart water cup is in black or white.

  • 2、What is the retail price of the Waterever smart water cup?

    The unified retail price of the Waterever smart water cup is RMB 429.

  • 3、I want to be an agent of the Waterever smart water cup. What is the agent policy?

    Please contact our channel manager Mr. Xiong with his mobile phone number +86 18682300652.

  • 4、Can I customize a Logo on the Waterever smart water cup?

    The gift customization service is supported. If you need any customization service, contact our channel manager Mr. Xiong with his mobile phone number +86 18682300652.